Girl in Florence

A Tuscan Texan immersed in Florentine life

Why Being Furbo in Italy Is Anything But Cool


This week, my beloved crew of COSI bloggers are back this Friday with a topic that is pretty relevant to us all. In the unfortunate sense, it’s not pretty beaches, slow food or simple town life in Italy, but it’s basically how we have all been affected by various acts of ‘furbizia’ (craftiness), or the feeling of being ripped off or conned.

It is not unique to Italy, it can happen anywhere or anytime, but since this is where we live and breathe, it makes sense to talk about our own personal experiences. I will also make a point of saying that I personally find Italians to be some of the most generous, heart-warming people I have ever met in the world. My experiences are mostly positive, especially now that I speak Italian and ‘get’ the culture. Namely that it’s sort of the kind of place where rules or laws are meant to be a little bendy, kind of like a figurative ‘Gumby’

Gumby and pokey, like the rules, they can be stretched in all sorts of ways!
Gumby and pokey, like the rules, they can be stretched in all sorts of ways!

What started off this conversation and blogging topic was something that recently happened in our group. One of our members was getting ripped off from a ‘furbo’ company that was refusing to honor their end of their agreement. We all chatted together about this, on how to handle an unapologetic asshole, and my stance was to cut off all ties with this company because clearly they do not value the relationship, it showed through the type of email sent. As I mentioned above, I am 100% a ‘pignola’ (when it comes to these things), you made an agreement, thus you should honor the agreement no matter what.

The icing on the cake from this small, but not uncommon event, was that this same company contacted me for a potential partnership just a few days later. I immediately replied basically saying I was not interested and exactly why, I didn’t even hesitate on that one.My hope that they change their business practices in the future and embrace a more humble approach with these sort of situations. Saying ‘we rent x number of properties’ a year to high satisfaction does not really make me give two flying shits to be honest.

Like Darwin’s Theory of Evolution: Becoming Street Smart After Almost a Decade in Italy

I should say that after almost a decade of living in Italy, I am very much a different girl than when I arrived in 2007. I can totally admit that my family definitely thought of me as very book smart, but lacking a certain amount of street smarts, which as you can guess, is not the best recipe for success when moving to Italy. Personally, living in Florence, I do not feel overwhelmingly taken advantage of in any particular way, but that also has to do with how much tougher I have become. Especially when it comes to getting paid for work that I do, getting high-quotes because I am an American in Italy, or just plain getting a receipt in various businesses. There is something different about being street smart and just trying to cheat the system (however small).

The fact is, almost every single one of my friends has had an experience that has meant them not getting paid, or underpaid or having to lightly threaten someone for a very basic service that should have been straightforward. Being overcharged for bills, coffee that should have cost a euro but instead costs 10. It’s annoying but when it happens you better look straight into the eye of the offender and say ‘anche no!.’

Nico and I, often have these conversations at two in the morning when he probably wants to sleep, but it just seems like the perfect time to talk about life. We typically chat about the concept of meeting people we would describe as ‘furbo,’ The ones who claim to not have any money, recount you with all the woes of the world as they overcharge you and drive away in their Mercedes for a two-week holiday in the Maldives, you know what I am talking about.

Are You Furbo or Pignolo? 

It almost seems that in this country there are two types of people ‘furbo’ for the clever person who ‘bends’ the rules legally and ‘pignolo’ a way to describe someone as having a kind of stick up their ‘you know what’ and abiding by every rule. Honestly, both of these terms pretty much suck and I wouldn’t want to fall by either, although I have the uncanny feeling that I am considered a ‘rules’ gal. The sad thing is, you see this ‘deceptively clever’ adjective ‘furbo’ being used quite commonly, like watching a mother tell her son ‘che furbetto’ when he steals his classmates pencils, but doesn’t really do anything about it, or ‘farti furbo’.

It also has a historical side, when you look at people like Giovanni Giacomo Casanova (1725-1798), known commonly as a ‘ladies man’ whose mindset can best be described in this quote “deceiving a fool is an exploit worthy of an intelligent man.”

Lately, the talk between us has been more about the crisis in Greece, which as you know has even contemplated leaving the Euro over not being able to repay its debt. We talked about how it could get to that point, what happened exactly? This NY Times article is a good start.

Where as I don’t think it is as openly obvious as it might be in, lets say the south, I realized when thinking about this post how ingrained in my mindset to avoid being cheated is. This means with every work contract, or even considering buying a home, or getting quotes for various services for #MyTuscanWedding, I am always a little on the defensive and have become kind of hard-line negotiator, probably sometimes when it is not every necessary. I check my change at every exchange by default, especially in taxis where the ‘wrong change’ tricks is a popular tourist scam, read this case-in-point by Amerciana A Rome. I’ll give you a few examples.

  • My first solo trip to Rome for a work function resulted in my close to tears as I stood at the Termini tax stand looking for a guy to take me to my hotel, but since I balked at the 30 euros I was quoted for the 10 minute (if that) journey when the guy tried to explain to me that the hotel near the Spanish Steps was not actually in the center, I was the social pariah of taxi clients and stood there for a good hour before someone gave me a lift, I paid 10 euros.
  • I’ve had to send repeated invoices to clients that paid when they ‘felt like it’ or not at all. Luckily this happens much less because I make it very clear from the forefront that I lay out my payment expectations quite clearly (and when). But it has happened that I have been paid months and months after a job was completed and when I had almost lost all hope. I always inform them that instead I am obliged to pay my rent the first of every month, on time.
  • An ex-boss was being ‘furbo’ in trying to get off paying me my last paycheck, actually she tried to give me half and send me on my way. I in return grew a pair of balls and threatened to sell her office keys to the smarmiest guy I could find in an alley in Florence. I knew she kept her money there so, needless to say she caved in and paid me. Sad that it had to get to that point but this really did happen, life lesson at the tender age of 23.
  • One of my good French friends was on a hunt for the perfect leather jacket in Florence, she went to one shop near San Lorenzo and saw one she liked. She decided to come back again later because dropping 100 + euros on something when you make a 1,000 euros a month is no small decision. When she came back, the seller decided to mutter to his colleague, thinking she didn’t understand Italian, she isn’t going to buy anything anyway, just charge her X amount over and send her on her way. Needless to say she didn’t get her jacket there and gave the guy a pretty decent stink-eye. I also witnessed a lot of shady dealings in leather shops in Florence in general, be very careful since a lot of these crappy places near S.Lorenzo will asses where you are from and overcharge for leather that is anything but premium, go to the leather school in Santa Croce instead.

How To Manage A Society

My worry is in cases like this (which are quite broad) and in even the smaller ones, is how ingrained little acts of cheating, not paying taxes, not sending an invoice, over-quoting foreigners, cutting in line at the post office, being so clever to figure out how to get you what you need in another way, affects the entire economy? When you think about politicians like Bettino Craxi, leader of the Italian Socialist party from 1976-1993 and prime minister from 1983-1987, you kind of ‘get’ where the idea of furbo comes from.

This guy, who was the leader of the country mind you, once justified corruption (mainly his lavish lifestyle) with the necessities of a democracy. Now what are the populace supposed to think? This illustrates that Italians are wary of untrustworthy people, but also admire it when they skirt around the law.

After being involved in various corruption scandals and eventually escaping to Tunesia, what was most telling to me was that Craxi was also known for never apologizing. According to wiki, ‘as a matter of principle; whereas some did like this autocratic trait in his successful years, most Italians expected an apology after the corrupt system had been exposed. Craxi never apologized, stating he had done nothing that everybody else had not been doing, and that he was being unjustly singled out and persecuted.’ Once again the offender claims to be the victim.

The latest recent news comes from the Wall Street Journal regarding our former prime minister in Italy, Berlusconi, stating ‘Italian authorities accused Silvio Berlusconi of paying more than 10 million euros to buy the silence of 21 girls who testified in the so-called “Bunga Bunga” trial. Lawyers for Mr. Berlusconi previously said they offered money to compensate the girls for stress.’ Or on the flip side, corruption over the public rigging of  contracts awarded for the management for migrant centers in Italy, something I have seen quite often in the news. Or the public contracts for this year’s world EXPO in Milan, I don’t think anyone is surprised there either. A bunch of ‘furbo’ characters who hopefully will pay for the crimes they commit.

These are examples of big corruptions scandals in Italy but what is more interesting to me is the result of every single tiny act of ‘furbizia’? Short-changing people at the bar, paying someone under the table for a service. How normal has this all become?

And on a large scale, consider companies that bankrupt, never pay their employees and then reopen under a different name a few years later (this happened to a friend of mine), you can read more about living in Italy here.

Every little act has a consequence, multiply that by millions. Cheating the system, or someone else should not be a trait that is admired.

On the flip end of WTF moments, I often see other things that are just ridiculous, police that fail to investigate true crimes like vandalism or theft but then will actually make a house call because your neighbor’s called to report the fact that you pruned a tree wrong. That makes me think of a retirement community in Florida where someone gets fined for letting their grass grow about a centimeter, well it happens here too. I bet that neighbor had a vendetta and decided he was going to get a little furbetto.

‘Working’ The System

I also think that a lot has to do with the type of work you can get here. While I won’t be masochistic enough to go into Italian work contracts, I have sort of put people in a ‘have’ or ‘have-not’ situation. Those who have the holy grail of work situations, a decent, well-paid job with plenty of security, think contratto indeterminato, or those who are on precarious temporary contracts with little or no benefits, even trying to learn what these contracts mean is as byzantine as it gets.

This results in a lot of grey areas in the country, basically with high taxes and a general feeling that their money isn’t being used properly, as a friend recently said ‘people regulate the system themselves’. I have a partita iva and yes it kinda sucks, my commercialista is an almost god-like figure in the fact that he gets everything that I do not. I pay my taxes once a year, my bills and rent every month, declare my bank account in the USA, and I definitely don’t hand him every single coffee or wine receipt as a write-up as I’ve seen others do, but maybe they’re the smart ones.

This is very worrying to me because I just want to be a normal person, working and paying my taxes with the possibility of being able to buy a house with my future husband without help from our parents. I don’t like grey areas and I don’t want to have to use every personal contact I know to buy a house.  I know it is possible, Nico’s colleagues are wonderful examples of that, but they also are highly-trained engineers with good contracts, who tend to stay home a lot.

If anything about work and life has taught me well in Italy, it would probably be that working with your friends or relying on ‘knowing someone’ doesn’t at all guarantee you better treatment. If anything it means that people can slack off more because you are friends. If anything I believe in keeping your business professional, and your private life private. It makes me think about the plumber that my ex-boyfriend’s family used to use. He frankly sucked, the toilet broke every third month but yet they continued to call him because he was recommended by a family friend, as ‘furbo’ as you can get.

Or what about buying a house? After chatting with the wonderful Annette Joseph Style over lunch yesterday, she recounted a little about her own property purchase experience in Italy. How the first question you should ask is not ‘how much is the house’ but instead ‘how many people own the house’, a lot of potential buyers from other countries should be aware that properties here can often have multiple owners which means long, dragged out purchasing procedures that often are delayed because people are dishonest about the details of the house. She told me to be careful, that people might often think they have bought a house to realize finally that they actually didn’t, I highly recommend reading her house-hunting series.

What About Now? Will It Ever Change?

I have a feeling, which maybe is naive but I hope not, that things are changing. I don’t think the younger generation is so enthused about finding ways to cheat the system or one another. With the creation of the EU, people have had gotten the very awesome chance to see other countries, different systems in general which then influence how they choose to live from day-to-day. Plus it is so exhausting to be always on the defensive.

My personal viewpoint is that I believe in being a good person, in good karma and not being in asshole. Cutting people off, fixing the system, collecting money they isn’t yours, not paying taxes, taking the wrong change, actually has an effect, it really does hurt people. My idea of being cool is being able to sleep at night, knowing that nothing I did caused someone else distress. Cheating isn’t ever really worth it because the goal earned doesn’t feel all that sweet.

Part of loving and living in a country is the ability and want to have a critical discussion every once in a while. It’s not about venting on what is ‘wrong or right’ but rather encouraging talks like this on things like what it means to be ‘furbo’ and how it can affect a society. I’ll stop my ramble now but I want to hear your thoughts about ‘furbizia’ in general? The reason that the COSItaly group has chosen this topic is that we hope to start an open discussion on this, feel free to share your thoughts and let’s talk!

Rick ZulloWhat Does It Mean To Be Furbo

Surviving in ItalyThe Italian Art of Being Sly

Englishman in ItalyFurbizia

The Unwilling Expat Italy’s Cheating Heart 

Sex, Lies & NutellaTourists Beware: Fighting Furbizia in Italy 

Married to Italy : Furbizia, A Blessing or a Burden? 

The Florence Diaries : A Life Lesson in Con-Artistry

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39 Responses

  1. Great post. I have nothing to add, other than a quote (attributed to Benigni) that I think says it all. Actually, I will add that I am still shocked and disappointed that so many of my Italian friends scoffed at me when a couple of years ago I returned the 2nd carta agile da 10 euro to the tabbaccaio because I had asked for, and paid for 1 (the 2nd was stuck to it). “O, macche`? sei impazzita!” Their reasoning was that Florentine tabbacai were “rich”, “cheats”/”ladri” themselves. okay……. I’ve just never been one to “get back at” supposed cheats by cheating them but I truly fear this mentality will never die.

    “La furberia è una qualità italiana potente, però ci ha rovinato….”

    1. Thank you for sharing your own experience and that very telling and true quote! I am always fascinated by these small cultural exchanges. I too, have brought back money that I have found on the floor in a restaurant or a wallet and people seem to be surprised by this, which kind of says a lot. I just think the big cheats all evolved from these everyday small acts, and you get what I mean.

      1. Yes, and I am not trying to be “look at how honest I am!”….haha….it’s just frustrating. You mentioned money….I teach English and one question always pops up with my students….the token ‘If you found a wallet….” question. You could guess what teens and adults alike responded. I suppose I just don’t get the mentality (and not every Italian is this way). Like you noted in other responses…what if it happened to them or their family? Do they just shrug and accept it?
        I love Italy but this is one of the few things I would change.

      2. “tabbacai were “rich”, “cheats”/”ladri”

        There is some truth here. In remember I was buying something (can’t remeber what) and when I paid (it was in Liras) the guy told his colleague in Italian something like “watch, I will screw him with the change”.

        Of course the guy did not realize I was Italian and speaking fluent Italian 😀 So I told him “Ohh really ? I think I saw a cop over there”. His face was memorable!

  2. This sort of thing makes my blood boil, and emphasizes for me that as much as I dream to live in Italy, I don’t have the patience or the temperament to deal with what you and Misty have described when it comes to Italian bureaucracy. It would make me crazy; it does here in the US as well, though thankfully it’s not to the level as in Italy. I’d likely complain or shoot my mouth off and end up enjoying the company of the police…and not even have a fig tree to show for my troubles!

    I’m a firm believer that people will treat you the way you allow them to treat you (though there are always exceptions, of course).

    It’s best for me to visit – as often and for as long as I can (well – up to 90 days!).

  3. Good read for me at this point in my Italian life. So many times here I feel like by following all of the rules and dotting all of my “t”s that I get SCREWED, but I just can’t bring myself to lower my standards. I am proud to do the right thing, and of course I DO look for loopholes here and there, but I feel that honesty is the best policy. I worked at an Italian printing lab for about 3 years and, just when I was ready to walk out of the freaking door, I just laid out my honest thoughts and feelings to my boss, and what happened? He listened. We changed my schedule, I stayed at my paying job, I felt happier, and I started standing up to his macho attitude instead of putting up with it. He responded with RESPECT. WOW! I was really proud. To this day he still looks at me and speaks to me in a different way. He is just too proud to admit that I was a great help to him 🙂 . His company was an honest company that complied with all of the rules. I learned a lot there. And then I hear stories like the one from my neighbor where his company paid workers “al nero” for YEARS…and once the Guardia di Finanza found out, the company said, “We don’t have the money to pay the fine.” So the workers got footed with the bill. He said he paid something around 4 grand last year. Italy makes me feel such a variety of feelings all in one day! Happy, sad, angry, frustrated, lost, excited and in awe…but I wouldn’t trade it for anything.

  4. I love this story! I’m so glad you spoke up to your boss. People will treat you the way you allow them to do so…you’re proof! Well done.

  5. Hi,
    I finally made the move and rented an apartment in Florence for the month of October – YAY. My question to you is how do I keep my things from being stolen both in my apartment and while walking around with my camera? I was in Paris years ago and got robbed twice – NOT a good feeling… I am not putting Europe down as I have been robbed in the US as well. I would appreciate any tips you can give me. Also, I am a mature woman travelling alone so I plan on reading your entire blog before I go 🙂

  6. Insightful, as always, Georgette. Although I wouldn’t consider you a pignolo! And in any case, it’s better than being a fesso!

    And by the way, I DO think things are slowly changing with the younger generations. They are on social media and have traveled more, and seen how other societies function. The status quo tries to pull them backwards, but for the most part, I see them as moving forward on this and many other related issues.

    1. Being Italian, it doesn’t feel that good to admit that this is what we all inherit as a sort of (onerous) cultural background, yet I believe that things are slowly changing. Luckily I was brought up with a concept of furbizia that largely differs from that highlighted in the post, in that it basically implies honesty towards people, and I think this is a growing tendency among younger generations in my country. I apologize for every negative experience you all might have had in Italy by recommending to be confident: new generations are trying to update their notion of furbizia.

      1. Ciao Mattero, I really appreciate and value your comment. I was secretly hoping an Italian would step in and add his/her thoughts on this topic. I do agree with you 100% that things are changing, before we started this topic, I haven’t felt anything typically shady in some time in my experience in Italy. I also think that each person’s actions are quite telling, for example, if someone thinks it’s ok to take something without paying for it and justifies it by the high prices, you can only imagine what this could mean when you look at the bigger picture, the entire society. I have heard of furbizia used in a more positive way, which would be great but I hope that this is one of those discussions that will fade over new generations.

  7. Dante, who knew a thing or two about ‘furbizia’ put those “furbi’ into the deepest recesses of hell (canto XXVII and XXVIII). Albeit a tpical Italian trait, it ought not be turnedinto blanket statement, because many Italians aren’t. florence unfortunately, has become a huge tourist trap which only amplifies this character flaw. However, it’s important to split the wheat from the chaff..
    PS a friend on mine in Milsn makes beautiful leather jackets, not the rip off stuff in SL.
    Lookup for KB Miano, he might be interested finding a US distributor 🙂

  8. Georgette I love this post. It’s so thorough and tackles every angle if the grande Furbizia. Haha. Berlusconi is an excellent example of a cultural phenomena that has risen to the surface in extremes. It’s unfortunate.

  9. This should be a must read fir anyone considering going to Italy. It will give them hints on what to look out for. Great post.

  10. Georgette,

    My husband and I have spent 3-4 weeks each year in Italy over the past 7 years and have experieced this “cultural” norm. Fortunatly, we question when needed, and the “hands immediately go up and the reply is ‘ahh’ é colpa mia” or similar apology.

    Still a great culture and country!

    On another note, my mother (who is Italian) and I have been following you for years via web and Instagram. While we are in Florence in late Sept., we would love to take you to lunch as a thank you.( My son lives in Dallas so there is that kinship that I feel and understand your roots and marvel at what you have accomplished.) 😉

    Please reach me via email and we are renting an apartment on the Via dell Oriuolo. I know, not your favorite side of the Arno but close to Tratoria Mario. 🙂

    Happy 4th of July from an avid follower in Oregon.


  11. ugh…one of the things i hate most about traveling is being taken advantage of. in less developed areas i really have a tendency to write it off (as my haggling about a few rupees where someones daily wage is less than i pay for a coffee… well that just seems mean-and i enjoy the process of haggling and frankly i can always just walk away –and i also get that there is a ‘local’ price in many places. That being said — dealing in western cultures and paying a premium … well that just pisses me off. It happens in NYC…. (not often but it does) .. heading to florence for the first time on wednesday (and thanks for your blog! great resource!! ) and sort of dreading these types of interactions….

  12. Hi Georgette
    A great post a ‘must read’ for all the people back home looking at Italy through their rose tinted glasses.

    Ps, do you know a trustworthy company in Florence where I can rent an apartment

  13. Are you able to share the name of the Florence apartment company who asked you to promote their business after welching on a similar deal with another C.O.S.I. blogger? Among friends and in my community I am considered the defining source for everything Italian, and I would like to avoid recommending a business that doesn’t conduct itself properly. Grazie mille!

  14. Very enlightening read and I have read many of the other blogs posts you’ve linked to as well. I would like to know how Italians align furbizia with Christian practice? As an American (living in Texas) I don’t know how both can coexist. Also, what is a tourist to do to avoid getting “raped” financially? Are prices not posted in restaurants, hotels and the like? And finally do you agree with the blogger who said furbizia gets worse the further south you go? Not just within Italy but also countries south of Italy. What do Italians think of Greeks for example.
    It has long been a dream of mine to visit Italy but it seems I will have to leave my naivety at home and keep my guard up…something with which I don’t have much practice.

    1. Hello Noelle, I think it is important to note that not all Italians are furbo and many are not religious.I agree that both can’t coexist but some people (and this applies to any country, even the USA – can put their moral guidings on a shelf when it comes to certain things). I think that you shouldn’t have to worry about visiting, Italy is a wonderful place, with wonderful people, just don’t believe any deal on a leather jacket in the san lorenzo markets ;-).

  15. One of our favorite small shops in Lucca closed at the end of 2014, because she was “honest’ with all of her income, paid her taxes, declared all of her sales – and could not stay in business because she “could not compete” with all of the other shops who dealt with cash, under the table, etc….sad to see a local entrepreneur like her give up on the very system that she is trying to make work in an honest way. It’s a real loss to not only the local economy, but to all of her customers who so enjoyed her store.

    1. Stories like that are not uncommon but it is so sad to hear. I know what that is like, I have a partita iva and declare everything and it almost seems like I am ‘stupid’ too because my taxes are crazy high. But I also just don’t want to fall into that mindless trap of ‘well if everyone else is doing it’. Is she still selling her goods online or in any other way?

  16. Italians can furbo (is that a proper Italian noun or should it be “furbe”?) without even trying. I retired to Rome in January 2014 and while this is the happiest year and a half of my life, the public services are something out of 1960s Czechoslovakia. I don’t know if the Italian companies mean to be cheat you, but not delivering mail and turning off your Internet service with no warning certainly seems to qualify. I blogged about this ( during the freezing last week of December and was shocked how many Italians agreed with me.

    John Henderson, Rome
    Dog-Eared Passport:

  17. Hi Georgette,

    I really enjoyed your take on “furbo.” It’s interesting for me to hear how it plays out for you dealing with Italians in Italy because I have a similar experience, but here in the U.S. My father is Italian and I have family in Rome, but was never affected by this there probably because I was shielded by family. However, I socialize and work with Italians expatriates here in Florida and I’ve remarked to people how suspicious they always seem to be!! It’s almost like they’re expecting you to con them. I’ve noticed that it takes them so much longer to open up or let their guard down than Americans. Thinking on this while reading your article, made me more fully understand why!

    Thank you for the good read. This is a great blog and I’m looking forward to following you more here and on social media.

    Warm regards,
    Jenifer Mangione Vogt

  18. I agree about those leather shops. The leather jackets look much nicer than we have here in the States, but the prices this summer were much more than I expected. After I offered half price for a leather jacket and the offer was taken right away, I knew that I had been taken! Now I will start negotiations with an offer 20% if I really want something expensive and maybe that is even too much!

  19. My family and I (9 of us) went to Rome 6 years ago and the 2 taxis we hired to take us to the hotel kept pulling up next to one another speaking in Italian to one another. I had been studying in Florence for a few months but could not understand them completely but knew they were up to no good. When we got to the hotel they parked a good distance away from one another to let us off. They charged us 38€ so my cousin and I gave him 20€ apiece. I saw him switch one of the 20s for a 5 but before I could stop my cousin he gave the furbo driver another 20. I called him a ladro and demanded he give my 2€ in change back. The exact same thing was happening to my brother in law in the other cab at the same time! In my 6 months in Italy that was actually the only time I remeber being blatantly ripped off.
    Love your blog and hope you get with my dear friend Zan Lawrence and do some more videos this year! Terribly sorry for your loss as well. Take care!
    Felix Pesce

Georgette Jupe

Welcome to my personal blog by a curious American girl living and working between Zug, Switzerland and Florence, Italy with my husband Nico, our newborn Annabelle and Ginger the beagle. This space is primarily to share about my love for Italy (currently on a 13 year romance) with a fair amount of real talk, practical advice, travel suggestions and adjusting to a new culture (Switzerland). Find me on IG @girlinflorence @girlinzug

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